Hiring a Home Security Company - Don't Sign a Contract without Asking These Questions

February 16th, 2018



Are you considering contracting the services of a security company for your home in Houston, TX? Do you want to protect your home and valuables but don't quite know where to start? Knowing the capabilities of any security company you are considering hiring is essential for homeowner peace of mind. Following are a few questions you might want to pose to your home security consultant:

- How secure is your technology? If a security company in Houston, TX is utilizing wireless technology, what safeguards are in place to prevent hacking and remote access? Data-enabled devices like home security cameras and baby monitors can be hacked by unscrupulous individuals. You're going to want to know how serious your potential security company takes wireless access and how they monitor against outside threats.

- Ask about the availability of live chat support personnel. Can you call at any time of the day or night and reach a human representative or is their support team only available during business hours? If your call is going to be re-routed to a foreign country, how does that help you in case of an emergency?

- Does the security company in Houston, TX you are considering hiring provide same-day service? If your security camera fails, how long will you have to wait for a repair technician? Waiting for service can cause your family undue anxiety; you'll want to know ahead of time how capable your company is of responding to your needs in a timely manner.

Peace of mind when engaging the services of a home security company is essential. The provided products are only a small part of the safety equation. Feeling comfortable with the answers to the above-listed questions can go a long way towards ongoing confidence in your security company's capabilities. Be sure to request answers in writing to all of your queries before you sign any service contract. The safety of your family depends upon your willingness to thoroughly investigate your home security provider in Houston, TX.

"Steve I just wanted to thank you and your partner Ray Kindsfather for the fine work you men did installing the security cameras around my home. The quality of the pictures is excellent, the clarity in day or infrared mode is exactly what I was looking for. What good is a camera if you can't identify the person and these cameras will greatly assist the police in identifying a perpetrator. The computer side of the job is easy and fast with very little adjustment time for me in finding what I want to see. Software and hardware get A+++++ no doubt about. The Ring is equally easy to use and the quality of the camera is equally strong. The installation was clean and fast. You maintain a clean site, it’s like you were never here. You answered all my questions with pin point accuracy. Integrity suits you well. Your answers were honest and to the point. Refreshing in today’s world. All and all you and Ray make a strong team at DWS Technology LLC. I have no problem recommending you to friend or family, home or business. God bless you both with your business. I will call you for future installations. "

Cliff Mulvaney

Homeowner

"Ray, in reviewing several different security cameras there were many good products, but none met my criteria of clarity and no long-term contract. Raymond, you showed me one product that caught my attention with the clarity and distance viewing that I could not get with other systems. The zoom after a few feet became distorted with the other systems but with the Alibi NVR package you demoed, we could zoom in and out with clarity which made this product stand out from all the rest. The NVR system is so simple, in fact, anyone can configure the system to suit their needs. You can monitor your home from your smartphone or tablet and having security cameras makes it a great deterrent for criminal activity. DWS Technology delivered as promised! Your installation crew worked clean and treated my home as if it was their own. Great attention to detail! I will recommend DWS Technology to anyone! Great job guys!"

Eli R.

"DWS Technology does great work! I found them to be knowledgeable, professional and cost-effective. DWS designed a company-wide integrated comprehensive solution with site survey drawings outlying every detail of the project for our nine major locations. The surveillance performance we needed was exactly what we received. DWS, you outperformed our expectations and continue to do so with your tech support. Thank you for providing great service and delivering on your promises."

John Schreiber

Building Superintendent, Catholic Charities

Call 832-324-3653